Privacy Policy

1. Introduction

Barya Disability Support Services Pty Ltd (ABN: 77 694 857 979, ACN: 694 857 979) ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Name, address, phone number, and email address
• NDIS participant number and plan details
• Health and medical information relevant to providing disability support services
• Emergency contact details
• Information provided through our website contact forms
• Any other information you voluntarily provide to us

3. How We Use Your Information

We use your personal information to:

• Provide and manage NDIS disability support services
• Communicate with you about your services and support needs
• Process referrals and service agreements
• Comply with NDIS Quality and Safeguards Commission requirements
• Meet our legal and regulatory obligations
• Improve our services and respond to feedback

4. Disclosure of Information

We may disclose your personal information to third parties only where necessary, including:

• The National Disability Insurance Agency (NDIA) and related bodies
• NDIS Quality and Safeguards Commission
• Healthcare providers involved in your care
• Government agencies as required by law
• Your nominated representatives or guardians with your consent

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage of physical and digital records, password protection, and restricted access to personal information.

6. Access and Correction

You have the right to access and request correction of your personal information held by us. To make a request, please contact us using the details below.

7. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

If you have questions about this Privacy Policy or wish to make a complaint, please contact us at: